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Case Study
Crest

Context
Crest White Strips - Dentists Program
In an industry where dentist's recommendations are critical in the consumer’s purchase decision, the challenge was to create a “Relationship Marketing” program that allows Crest to communicate with dentists. This involved identifying, recruiting and growing the loyalty of dentists to one brand.

Action
Just like any other CRM project, DMS’ action plan focused first and foremost on building a database of doctors. It then cleaned, organized and segmented the database based on the specialization of the doctors. DMS then communicated with doctors by dispatching a “Dentist Kit” that included a dentist recruitment mechanism. Through CRM, DMS created a two-way communication stream that kept Crest at the forefront and that allowed the brand to understand what dentists and doctors expect from the brand.
Result
1. Built an updated dentist database of 3,000 dentists
2. Communicated and received feedback from 35 % of total dentists in Saudi Arabia
3. Successful launch of product through dentists
Download Case Study
CRM & Loyalty Program | Project: Crest White Strips - Dentists Program | Client: Crest | Click here to download
     
   
 

 



 
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