Call Center

Featured Projects

Sony Nationwide
Call Center

Proctor & Gamble
Call Center

Al Fursan
membership Service Center

Goody Answer
Interactive Voice Response IVR

Contact Information:

Jeddah:
TEL: +966-2-652 8656
Fax: +966 -2-652 7106
P.O.Box 8898 Jeddah 21492 Kingdom of Saudi Arabia
Toll Free No:
800-120-0012

Dubai:
TEL: +971-4-267 9900
Fax: +971-4-267 0026
P.O.Box 35809 Dubai, United Arab Emirates

People

DMS Call Center Representatives are very rich in know-how. With trainings being conducted... more>

IP Contact Center

IP Contact Center (IPCC) delivers intelligent contact routing, call treatment, network-to... more>

IP Telephony Solution

IP Telephony solutions use a single network infrastructure for the
transmission of data... more>

Routing & Switching

The Routing & Switching solution delivers the connectivity,
simplicity, security, and... more>

The People

DMS Call Center Representatives are very rich in know-how. With trainings being conducted in Europe, and with years of experience backing up our representatives.

Our reps today have the following profile:
• 5+ years of cumulative Call Center experience
• Certified trainers
• Certified Technical specialists to ensure 24/7 Call Center operation
• Supervisory staff with 25+ project exposure
• Specialized talent in the different Call Center offerings:

- Inbound
- Outbound

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IP Contact Center

IP Contact Center (IPCC) delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multi-channel contact management over an IP infrastructure. By combining multi-channel automatic call distributor (ACD) functionality with IP telephony in a unified solution, IPCC enables companies to rapidly deploy a distributed contact center infrastructure.

Technology

IP Telephony Solution
IP Telephony solutions use a single network infrastructure for the transmission of data, voice, and video traffic, delivering the business benefits of a converged network (increased productivity, greater business flexibility, and reduced operational costs) to enterprise-level organizations. With IP Telephony, you have a comprehensive suite of IP-based hardware and software solutions to choose from that scale to meet your needs. In addition, this suite of solutions can integrate with existing systems to help you migrate to full IP Communications and protect your technology investments.
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Routing & Switching
The Routing & Switching solution delivers the connectivity, simplicity, security, and scalability required to optimize business operations. Technology Partners:
	• Cisco • Avaya	• Sun Servers • Dell
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